FAQs

Your satisfaction is very important to us.  Please see our most frequently asked questions below.  If you do not find the answer to your question, please contact us at support@coolgearfix.com and we would be happy to answer any questions you may have.

 

WHAT COUNTRIES DO YOU SHIP TO?

We ship to USA only. 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We take most forms of payment including VISA, MasterCard, American Express, Google Pay, Apply Pay, and PayPal. All payments use a secure encryption technology to ensure complete security  when using your card online.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Once you have placed your order, below are the following timelines you can expect:

Order processing time: 24 to 48 business hours.

Order Shipping time:  Usually takes between 4 - 8 business days within the USA. 

WHAT IF THE ITEM I RECEIVED IS DAMAGED, DEFECTIVE OR THE WRONG ITEM? 
Your satisfaction is important to us and we backup our products with our guarantee. In rare events where the item you receive has either been damaged or arrives defective, or it is the entirely wrong item, please notify us immediately. When notifying us, please send a photo of the item along with your order number (or name and email address) and our customer service team will work to replace the item for you.  More info can be found on our Refund Policy page. 

WHAT IS YOUR REFUND POLICY?

Your satisfaction is important to us!  If your item arrives to you and you are not satisfied simply contact us for a refund within 14 days of receiving your item(s) for a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please see our Refund Policy page for more information.

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